Returns Policy

Last Updated: March 17, 2025

1. Introduction

At VR Enterprise, we are committed to ensuring your complete satisfaction with our products. This Returns Policy outlines the process and conditions for returning products purchased from us.

2. Inspection Period

2.1. Upon receiving your order, you should inspect all products within 48 hours of delivery.

2.2. Any defects, discrepancies, or damages must be reported to our Customer Service team within this inspection period.

3. Return Eligibility

Products may be eligible for return under the following conditions:

• The product is defective or damaged upon receipt
• The product received does not match what was ordered
• The product does not meet the specifications as agreed upon at the time of order

3.1. Custom-made or prescription lenses manufactured according to your specifications are not eligible for return unless they are defective or do not meet the agreed specifications.

3.2. Standard stock lenses may be returned within 15 days of delivery if they are in their original, unopened packaging and in resalable condition.

4. Return Process

To initiate a return, please follow these steps:

1. Contact our Customer Service team at returns@opticalpro-india.com or call +91 22 8765 4321 to obtain a Return Authorization Number (RAN).
2. Complete the Return Form provided by our Customer Service team.
3. Pack the products securely in their original packaging if possible.
4. Clearly mark the RAN on the outside of the package.
5. Ship the package to the address provided by our Customer Service team.

4.1. Returns without a valid RAN may be refused or delayed.

4.2. The cost of return shipping is the responsibility of the customer unless the return is due to our error or a defective product.

5. Inspection and Processing

5.1. All returned products will be inspected upon receipt to verify the reported issue and eligibility for return.

5.2. If the return is approved, we will process it within 7 business days of receiving the returned products.

5.3. Depending on the nature of the return, we will offer one of the following remedies:

• Repair of the defective product
• Replacement with an identical or equivalent product
• Credit note for future purchases
• Refund of the purchase price

6. Refunds

6.1. Approved refunds will be processed using the original payment method unless otherwise agreed.

6.2. Refunds may take up to 14 business days to appear in your account, depending on your financial institution.

6.3. Shipping charges are non-refundable unless the return is due to our error or a defective product.

7. Wholesale Returns

7.1. For wholesale customers, additional terms may apply as specified in your wholesale agreement.

7.2. Bulk returns may require prior arrangement and may be subject to a restocking fee of up to 15% of the invoice value.

8. Damaged in Transit

8.1. If products are damaged during transit, you must note this on the delivery receipt and take photographs of the damaged packaging and products.

8.2. Contact our Customer Service team within 24 hours of delivery with the photographs and details of the damage.

9. Changes to Returns Policy

We reserve the right to modify this Returns Policy at any time. Any changes will be effective immediately upon posting on our website.

10. Contact Us

If you have any questions about our Returns Policy, please contact us at:

Email: returns@opticalpro-india.com
Phone: +91 22 8765 4321
Address: VR Enterprise, 123 Industrial Area, Phase II, Mumbai, Maharashtra 400001, India